Delete your Intry account
Intry (com.gointry.app) is the resident app for answering your building's callbox from your phone. This page explains how to request deletion of your account and what happens to your data.
How to request account deletion
By email (available now)
- From the email address registered to your Intry account, send a message to [email protected].
- Use the subject line: Account Deletion Request.
- Include the email address you use to sign in to Intry.
We will verify that you control the account, then process your request within 30 days.
In the Intry app (when available)
When supported in your app version:
- Open Intry on your phone.
- Go to Profile → Settings → Delete Account.
- Follow the on-screen steps to confirm.
If you do not see Delete Account, use the email option above.
What we delete
When your deletion request is completed, we remove:
- Your resident profile (name, email, phone number)
- Push notification tokens and linked devices
- Guest passes and access codes you created
- Your sign-in account with our authentication provider (Clerk)
Your unit assignment is released — your unit will show as unassigned until your property manager links a new resident.
If you still have an active lease or unit assignment, your property manager is notified when we process the deletion request.
What we keep (and why)
Some data is kept for security, legal, or operational reasons:
| Data | Why it's kept | How long |
|---|---|---|
| Access event logs (buzzer calls, approve/deny history) | Property security and audit; managed by your building | Typically 90 days, per your property manager's policy |
| Package scan images | Delivery photos stored for residents | Auto-deleted after 5 days |
| Anonymized usage statistics | Product improvement — no names, emails, or phone numbers | Retained in aggregate form only |
Access logs may still show historical events (for example, "Unit 204 — approved entry") without tying them to your personal profile after deletion.
Questions or help
- Account deletion: [email protected] (subject: Account Deletion Request)
- Day-to-day building access: contact your property management office first — they manage your unit, invites, and phone numbers on file.
Last verified: 2026-06-21 (commit ae74948)