How can we help?
Intry Help Center — residents, property teams, and internal admins.
Welcome
Intry helps residents answer the door from their phone: when someone buzzes your unit, you get a notification, tap Approve or Deny, and the building entry system follows your choice.
Use the sections below based on who you are:
Residents
App install, unit linking, guests, and notifications.
Property managers
Onboarding properties, residents, numbers, and logs.
Intry admins
Internal tools for org support and health checks.
Common questions
| Question | Where to look |
|---|---|
| I never get buzzer notifications | Residents — Notifications |
| Visitor cannot reach my unit | Confirm unitLabel + phone on file with your manager |
| I need call history for an incident | Property managers — Access logs |
Still stuck?
Contact your property management office first — they can update your unit, resend invites, and verify phone numbers. For Intry platform outages, property staff will coordinate with Intry support.