System health
Monitoring queues, telephony, and dependencies.
Overview
Intry health spans Core API latency, Twilio error rates, Redis/BullMQ queue depth, and third-party status (Clerk, Stripe, etc.).
Daily signals
| Signal | Where to look |
|---|---|
| API errors | New Relic / Railway logs |
| Twilio failures | Twilio debugger + Core Twilio logs |
| Worker backlog | Redis metrics + worker dashboards |
| Push delivery | Device registration counts + provider dashboards |
Playbooks
- Twilio partial outage — switch to SMS/voice fallbacks messaging template; coordinate with CS.
- Database migration — announce maintenance window; pause destructive jobs.
- Auth provider incident — enable status banner in admin + portal if available.
Customer communication
Use the status page or email template approved by marketing. Include: impact, workaround, ETA, next update time.